This includes the ability to work unsupervised, under pressure and meet deadlines • Creative with strong commitment to quality and excellence, and a continuous improvement mindset • Communication and time-management skills • Strong analytical skills and efficient problem solving • You are educated on master degree level in IT Security, Computer Science or equivalent, fluent in English WHAT IS THE PLUS POINT (S): • Certifications such as SEC545 (SANS), CCSP(ISC2), CISSP, CCSK(CSA), Microsoft Certified Azure Security or similar • DevSecOps experience related to application deployments on multi cloud • Strong experience on cloud platforms such as Google, Amazon and Azure WHAT YOU WILL GET FROM US: • Great team of IT professionals with global working exposure • On-going professional and technical training and certifications • Global internal job opportunities available within DPDHL • A multicultural environment • Meal Card and Flexible Benefits – customized according to individual needs • Choose any day for your vacation from earned public holiday (Saturday and ad hoc) • Smart casual dress code • Company Outpatient Medical • Home office possibilities Sounds good?
Rethink Retail: Stay in front of emerging trends, analyze, and design next-gen business processes across omnichannel environments. What You Bring Education: Degree in Computer Science, Information Technology, Management Information Systems, or relevant discipline. Experience: Strong experience in the Central/Latin America retail market and POS process knowledge.
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!